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Refund & Cancellation Policy

Last updated: 20 October 2026

Our service

ZolaeXo AI is a digital AI assistant service. Paid plans give access to the service for 30 days from the date of payment. Nothing is shipped; access is delivered instantly in the app and on the website.

No automatic renewal

Each plan is a one-time payment for 30 days. We do not charge your account again automatically. When the 30 days end, access returns to the free sample level until you choose to pay again. There is nothing to cancel, and you will not be billed again unless you buy a plan yourself.

Refunds

• Within 48 hours: if you request a refund within 48 hours of payment and you have not used any messages, voice minutes or document uploads on the paid plan, we refund the full amount.
• Duplicate or wrong charge: if you were charged twice, or charged but your plan was not activated, we will activate the plan or refund the full amount, whichever you prefer.
• After use: once the paid plan has been used, the payment is not refundable, except where required by law.

How to request a refund

Email zolaexoai.support@gmail.com from the email address of your ZolaeXo AI account, with the payment ID from your Razorpay receipt. We reply within 3 business days.

How refunds are paid

Approved refunds are sent to the original payment method through Razorpay and usually reach you within 5–7 business days, depending on your bank.

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