Privacy Policy

This policy explains what information ZolaeXo AI ("we", "us") collects, why we collect it, who we share it with, and what choices you have. ZolaeXo AI is an AI assistant app and website created by Deepak Singh.

1. Information we collect

• Account details: your name, your email address and your sign-in credentials.
• Your conversations: the messages you send and the replies you receive, saved in your chat history so you can come back to them.
• Files and photos you attach: photos, PDFs and other files you choose to send, so the AI can answer questions about them. Documents you upload may be stored on our server so follow-up questions can be answered.
• Profile photo: if you add one, it is stored on our server and shown only in your own account.
• Preferences: settings such as reply language, tone and custom instructions, and the language you prefer, so replies suit you.
• Voice: when you use voice mode, your speech is streamed live to our AI provider to produce spoken replies.
• Messages you send to us: problem reports and feedback sent from Settings, with your account ID.
• Payment information: if you buy a paid plan, payment is handled by Razorpay. We do not see or store your card or UPI details. We keep the plan and the payment reference needed to manage your subscription.

2. How we use information

• To run the app: sign you in, save your chats, and generate AI replies.
• To remember your preferences and recent context so answers are more helpful.
• To process payments and manage your plan.
• To keep the service safe, prevent abuse, fix problems and answer your messages.

We do not sell your personal information.

3. Who we share information with

We use trusted service providers to run ZolaeXo AI. They only receive what is needed for their job:

• Google (Gemini API): your messages, photos, files and voice are sent to Google's Gemini AI service to generate replies. Google's own terms and privacy policy apply to how it handles that data.
• Razorpay: processes payments for paid plans.
• Render: hosts our servers.
• A web search provider: only when you turn on Web search, your question may be sent to search for current information and sources.

We may also share information if the law requires it.

4. Please be careful what you share

AI services process what you send to them. Do not share passwords, bank details, government ID numbers or other highly sensitive information in your chats.

5. Keeping and deleting your data

• You can delete individual chats, or all chats, from the app.
• You can remove your profile photo at any time.
• You can download a copy of your data from Settings.
• You can delete your account from Settings. Deleting your account removes your profile, profile photo, chats, saved memory and uploaded documents from our active systems. Payment records may be kept for as long as the law or accounting rules require, and any problem reports or feedback you sent are kept without your account details.
• You can also email us to ask for your data to be deleted.

6. Your choices

• Turn chat history on or off in Settings.
• Turn Web search on or off in Settings.
• Allow or deny microphone, camera and location access in your phone settings.
• Ask us to correct, export or delete your information by emailing us.

7. Security

Data travels between your device and our servers over encrypted HTTPS connections, and access to your account requires you to sign in. No online service can promise perfect security, so please use a strong password and keep it private.

8. Children

ZolaeXo AI is not intended for children under 13. If you are under 18, please use it with a parent or guardian's permission. If you believe a child has given us personal information, contact us and we will delete it.

9. Changes to this policy

We may update this policy as the app improves. When we make important changes, we will update the date above and, where appropriate, tell you in the app.

10. Contact us

Questions or requests about your privacy? Email zolaexoai.support@gmail.com.